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Perform Better as a People Manager – The Ultimate Guide for People Managers

Case Study

Client: Professional Services Business

This client initially contacted us following a serious employee complaint of bullying and a significant interpersonal dispute, we came on board to manage the necessary investigations and ultimately resolve the issues at hand. By bringing us on board the client could focus on what they do best, their business whilst we addressed the issues that had been raised. The case resulted in a positive outcome for all involved and the team collectively had some key learnings which enabled them to be more effective and connected. 

But that was not all, now the issue was resolved the client wanted to look at being pro-active to improve the culture and team dynamics across the whole organisation. The performance system in place was complicated, therefore not used widely and totally ineffective. In addition, the reward system was dated and did not recognise individual performance at all so had no impact on employee motivation and engagement. The client decided to do an extensive review of their performance and reward systems. We worked with them to great a performance management programme which was simple, achievable for everyone involved, and still highly effective at bringing up both individual and team performance. In addition, we implemented a contemporary, best fit reward system to recognise everyone in the organisation for their contribution. In the process of implementation, we carried out training for the management team and several information sessions for employees to ensure effective communication was in place. The impact on the organisation has been very positive with strong engagement and support from managers and employees alike.

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